Company: Smart Disha Academy ·
Address: 804–809, Arved Transcube Plaza, Nr. Ranip GSRTC Bus Stand, Ranip, Ahmedabad, Gujarat – 382480 ·
Email: info@smartdisha.com ·
WhatsApp: +91 92652 82922
Important: This refund policy applies only for online video recording training session modules. Offline classroom courses are governed by a separate policy. Please read carefully before purchasing.
1. Online Video Courses — Refund Eligibility
You can apply for a refund within 1 hour of purchase, provided:
- The request is made within 1 hour of placing the order
- Login credentials have not been used for more than 1 hour of video viewing
- The course is not a customized training session recording module
Once the order has gone for processing with login ID creation and the login IDs are used for more than 1 hour of video views, no refund will be permitted under any circumstances.
2. Quality Assurance
All Smart Disha Academy online video recording sessions go through a quality check before being published online. If you discover any issues in video quality, please share the details with us and we will rectify them in due course of time.
Customized training session recording modules are NOT eligible for replacement or refund policy.
3. Complaint Process
To raise a complaint regarding an online video course, the following must be submitted:
Step 1 — Screen Recording
Provide a screen recording or video recording clearly showing the fault or issue with the course content.
Step 2 — Include Docket Number
The docket/order number must be visible in the recording.
Step 3 — Same Day Complaint
Complaint must be raised on the same day of delivery. Late complaints will not be accepted.
Step 4 — Video Length
The complaint video must not exceed 3 minutes. Videos longer than 3 minutes will not be accepted.
Submit complaints to: info@smartdisha.com
4. Refund Process
- Refund requests must be submitted within 1 hour of placing the order
- Email your refund request to info@smartdisha.com
- Approved refunds are credited to the original mode of payment within 1–7 working days
- The timeline may vary depending on the bank’s payout cycle
- If the module includes printed books already dispatched, printing charges may be deducted
- Printing and shipping fees are non-refundable
5. Wrong Delivery
In case a product has been wrongly delivered, we will arrange a replacement provided there is a genuine issue authorized by the Smart Disha Academy team. Replacement requests must be raised immediately upon discovery.
6. Non-Refundable Situations
- Login IDs used for more than 1 hour of video viewing
- Customized online video recording training modules
- Refund requests made after 1 hour of purchase
- Printing and shipping charges
- Any violation of Smart Disha Academy’s Terms and Conditions
Smart Disha Academy reserves the right to reject refunds for any of its customized online video recording training modules at its sole discretion.
7. Account Termination
If any customer violates the Terms and Conditions of Smart Disha Academy, their login IDs may be terminated and services rendered may be withdrawn without any refund.
8. Additional Fees
Smart Disha Academy reserves the right to charge additional fees in case of modification, change, module change, course change, and other scenarios — depending upon the circumstances of each individual case.
9. Contact for Refund Queries
For any refund-related queries, contact us during working hours (Mon–Sun, 10 AM–8 PM):
